Frequently Asked Questions

Photo of apples in a wooden barrel that have been collected in an orchard.
  • We cover the following postcode areas: S, DN, LN, NG and DE. Please see the map on our website homepage.

    If you’re outside these areas but still nearby, do give us a call and we’ll do our best to help you - 0114 321 1504.

  • Speeds vary depending on where you are as well as local weather conditions. As an indication, we've have customers who could previously get between 0.4 and 1mbps and struggled to run their business. Then with our Fast Rural Internet installation they could get between 15 and 60mbps and were very happy. Other customers could previously get up to 10 mbps and then we were able to get them well over 100mbps.

    On rare occasions 5G speeds might be possible, although 95% of our customers are more than happy with 4G.

    We'll be able to give you a clear idea for your exact location and explain everything during our free site survey.

  • Instead of standard fibre broadband, with speeds dependant on your proximity to the nearest telephone exchange, our Fast Rural Internet uses a special wireless system.

    The system runs through the 4G high speed mobile phone network. Therefore, instead of using cables that have to be fed across your property, we install a dish and direct it straight at the nearest mobile phone mast.

    The dish itself contains a high speed SIM card and carries the signal along a cable through the exterior wall to the router.

  • As an ethical company, we won’t sell you anything that you don’t need or doesn’t improve your current situation.

    Our free site survey is a necessary part of our initial assessment. This ensures you’re going to be able to get a strong enough signal to deliver the internet speeds you want and need.

    The survey is conducted by our engineer at your property who will explain it all to you and for you to ask any questions. He will also be able to determine and agree with you a suitable location to install the dish.

  • Fibre broadband cables generally transmit data faster than wireless networks. However, this depends on the proximity to your telephone exchange. Many rural businesses and properties are miles away from their nearest exchange and therefore suffer with painfully slow internet speed. This can have disastrous consequences on trying to run a modern business.

    Fast Rural Internet uses a high speed 4G dish that picks up the wireless signal from the nearest mobile phone mast. This can result in much faster internet speeds than fibre broadband.

  • The full installation cost is £149.00. The ongoing price is £49 per month, based on a 24 month contract.

  • The equipment required is the external dish and cabling, as well as the internal router system.

    We provide all the equipment as well as the installation.

  • From the date of our site survey we normally get you connected within two weeks.

  • Our standard contract is 24 months. However, shorter contracts can be negotiated.

    Please call us for a chat and we’ll look at working something out with you.

  • Yes! In fact, we’d appreciate it if you did this before we arrange our site survey.

    You will find the online resource to do this on our homepage, under the heading ‘What’s my speed now?’.

    Once you have the results of your speed test, please include your current download speed in the site survey request form.

  • With your contract comes free remote support from our engineer. He will be able to answer any questions you may have or issues with the hardware etc.

    On the very rare occasion a site visit is required, we can do that too!

  • Bad weather can affect speeds from the mobile phone mast that delivers your internet.

    While it’s not easy to give you exact figures, our engineer will be able to give you an indication of speed variation when he does your site survey.

  • Yes! Fast Rural Internet is ideal for rural businesses or remote working.

    We have seen the fortunes of rural businesses improve enormously once they have an internet that allows them to compete with urban businesses and deliver a service modern customers expect.

    Simply to be able to use features such as VoIP, video calls, and cloud tools make a real difference to rural businesses and remote working.